Privacy Policy
This policy explains what we collect, why we collect it, and how we protect your information when you use AIMSOFT.
Account details, basic technical data, and service activity needed to run the platform.
To provide features, keep accounts secure, deliver support, and improve reliability.
We don’t sell personal data. Limited sharing happens only for operations, compliance, or protection.
1. Information We Collect
Account Information
- Username and email address when you register
- Account preferences and profile settings you choose to provide
- Support requests and communications (tickets, messages)
Technical & Usage Information
- IP address, browser type, device/OS information
- Basic usage events (page visits, feature access, errors)
- Log files for security, performance, and troubleshooting
- If applicable: device identifiers used for account and access verification (e.g., HWID)
2. How We Use Your Information
- Provide, operate, and maintain the website and your account
- Enable core features and account access management
- Respond to support requests and service inquiries
- Detect, prevent, and investigate abuse, fraud, and unauthorized access
- Improve performance, reliability, and user experience
- Send service notices and important updates (non-marketing operational messages)
4. Data Security
5. Data Retention
We retain information for as long as needed to provide services, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of data and purpose.
6. Your Rights and Choices
- Access and update your account information
- Request account deletion (subject to legal/operational retention needs)
- Request a copy of certain information we hold about you
- Opt out of non-essential communications where applicable
For requests, please contact us through the support system so we can verify your identity and respond securely.
8. Third-Party Services
The platform may reference or link to third-party services. We are not responsible for the privacy practices of third parties, and we recommend reviewing their policies before providing information.
9. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.
10. International Data Transfers
Your information may be processed in countries other than your own, depending on where our infrastructure and service providers operate. We apply appropriate safeguards where reasonable and required.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page and the “Last updated” date will reflect the latest revision.