Policy

Refund Policy

We provide digital access and account-based services. Because delivery is immediate, refunds are limited and assessed case-by-case under the conditions below.

Last updated: January 28, 2026

Instant Delivery

Access is provisioned immediately after successful payment / credit usage.

Support First

Refund requests require a support ticket and reasonable troubleshooting steps.

Fair Handling

When eligible, we can offer refunds, credits, replacements, or service extensions.

Important Notice

Submitting a refund request does not guarantee approval. We evaluate requests based on delivery, service availability, and verified technical outcomes.

1 General Policy

All purchases are considered final once access is delivered. However, we may approve a refund when one of the eligible scenarios below is verified and we cannot resolve the issue within a reasonable time.

2 Eligible Refund Scenarios

Verified Technical Failure

  • The service fails on supported environments after troubleshooting.
  • Critical defects prevent normal use.
  • We cannot provide a working solution within 7 days of the first support contact.

Non-Delivery or Billing Errors

  • Access was not delivered despite successful payment / credit deduction.
  • Duplicate charges for the same order are confirmed.
  • Extended outage prevents access for a material portion of the purchased period.

3 Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind, accidental purchase, or buyer’s remorse.
  • Issues caused by unsupported systems, third-party software, or user environment changes.
  • Account compromise due to sharing credentials or failing to secure the account.
  • Violation of our Terms of Service, fraud indicators, or abusive behavior toward staff.
  • Requests submitted outside the refund window described below.

4 Refund Window

Refund requests must be submitted within 7 days of purchase, and must include enough information to verify the issue. If troubleshooting is ongoing, the 7-day window applies to the first support contact date.

5 How to Request a Refund

  1. Create a support ticket in the Support Center.
  2. Include your transaction ID / order reference and the affected product/service.
  3. Describe the problem clearly and attach screenshots or logs if available.
  4. Allow our team to attempt troubleshooting and resolution.
  5. We will confirm eligibility and provide a decision once verification is complete.

Information we may request

  • Account email / username
  • Transaction ID / order reference
  • Steps you took (and the outcome)
  • System details relevant to the issue

6 Outcomes and Timeline

Possible outcomes

  • Full refund (if eligible and verified)
  • Account credit (faster processing)
  • Replacement / re-provisioned access
  • Service extension

Processing timeline

  • Decision: typically within 3–5 business days after verification
  • Payment reversal time depends on your payment method/provider
  • Some methods may take additional clearing time

7 Chargebacks and Payment Disputes

If you believe you were billed incorrectly, contact support first so we can resolve the issue quickly. Unresolved chargebacks may result in account restrictions while the dispute is investigated.

Need help with a purchase?

Open a ticket and our team will guide you through the fastest resolution path.

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